Director of Operations

Job Description Example

Premier is seeking results-driven, innovative, and passionate leaders to serve in the role of Director of Operations for our clients. Potential responsibilities include managing the day-to-day product operations, including production, logistics, supply chain, inventory, and fulfillment, while maintaining strong relationships with our partners. The primary objectives of these positions will varry but will most likely include the following: maximize efficiency, quality, and customer experience critical to our client’s success. Candidates will also be responsible for scaling our people and processes to meet the ever growing needs of our business. The Director of Operations will manage, recruit, and motivate a team, and be required to work closely with cross-functional groups, including sales and customer service, finance, and marketing.

Duties & Responsibilities:

  • Responsible for managing daily product operations, including order management,
    production, inventory, logistics, supply chain, and fulfillment
  • Ensure scalability, cost-effectiveness and overall process efficiency
  • Manage operations teams to empower individuals and help solve day to day problems
    properly allocating tasks and resources to ensure general operations run smoothly
  • Promote a culture of high performance and continuous improvement with a commitment
    to quality
  • Work closely with the executive team to contribute to the development and
    implementation of organizational strategies, policies, and practices
  • Develop and track KPIs to measure and manage efficiencies, cost improvements, productivity, and quality
  • Identify and implement technology and infrastructure suitable to the scope and size of the business along with disciplines that underlie a supply chain operation
  • Analyze, formulate and implement systems, policies, and procedures to ensure smooth
    operation of the business. Continually improve and automate systems
  • Recruit, hire and develop a strong team to meet company objectives
  • Manage relationships with partners and vendors, including developing new relationships and handling escalations
  • Responsible for supply planning, purchasing, and inventory control. Oversee and
    continually improve purchasing with respect to the company’s quality, delivery, and cost
  • Ensure all aspects of product supply chain are well developed and maintained to ensure a superior customer experience, timeliness, and a high level of efficiency


  • 7-10 years of Operations Management experience with inventory/ supply chain/ production in a product, retail, or e-commerce company preferred
  • BA degree required / MBA or MS preferred
  • Experience managing cross-functional team of direct reports, including hiring
  • Highly analytical and efficient in presenting data
  • Highly organized with a focus on execution, problem-solving, and improving processes
  • Exceptional time management skills and accountability
  • Ability to think critically and adapt quickly in a flexible environment
  • Demonstrated abilities to lead a team within a fast-paced start-up environment
  • Entrepreneurial spirit / self-starter
  • Strong computer skills, including knowledge of ERP systems
  • Interest in socially and environmentally responsible organizations and products

Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.

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