Build a Career as an Account Services Representative
Premier Talent Partners is hiring for an Account Services Representative to manage assigned client accounts. You will address customer concerns and contact prospects to expand your account portfolio.
We expect you to be an energetic, goal-driven person with excellent communication skills. This role may often be challenging so you should be able to remain calm and polite in tough situations. If you also have some experience in sales or customer service, we’d like to meet you.
Your goal will be to foster long-term relationships with clients and help grow our business.
Apply For Current Account Services Representative Positions: Apply Now
Account Services Representatives are a part of a relatively new and rapidly evolving career paths.
There are two ways to think about a career in Account Services. If you’re eager to get a jumpstart in management, Account Management is a great starting point to identify how to deal with customers on a daily basis. This enables you to start a career with a large or growing company without much domain experience. By building yourself in at the ground level, you are immediately on the path to leadership and management. Account Services roles sell the value of the organization and management favors the ability to resolve issues quickly. Start your career in Account Services if you want to stand out from the get-go.
On the contrary, if you’re looking to become a specialist in Account Management, consider joining for the technology and contribution aspect of the job. This is a phenomenal way to expand your resume if you want to grow within an industry versus growing to become a people manager.
- Think in terms of your resume — If you’re looking to demonstrate continued experience in goal-setting and leading new projects, Account Services might be for you. You will always have new opportunities to try and test new formats for interfacing with customers. Account Management jobs teach to always set your sights on task completion, and this is a great skill to segway into other job types including marketing, sales, and human resources.
- Develop and hone skills — Account Services Representatives have many tools that are used to complete their job efficiently and succinctly. From communication tools to intranets to technical documentation, your job is to help facilitate and resolve unanswered questions. If you’re progressing in your job, young companies will acknowledge this and build out new roles to support your continued growth.
- Expand with training and mentoring — Especially in high growth organizations, you will see customer support teams double or triple over a short-term time period. Managers and service leaders look to their new hires to pick up the slack, to identify new opportunities, and they’ll likely support you to take on new initiatives to grow yourself and the team as a whole. If formal mentoring programs aren’t available, indicate interest in your interview and see where it takes you.
- Building a knowledge base — While Account Services may not be the most acclaimed role within a young technology company, it is a place to start. If you’re a sponge, and you pick up systems, processes, and people-management principles quickly, there is always room for upward mobility. You will have to put in your time, but there is rarely a position that gives you a better view of a company’s outlook than Account Services.
Locations We Staff:
How Much Do Account Services Representatives Make?
Mid-Level & Executive Account Management Salary Figures
The median annual Customer Service Manager salary is $87,669, as of April 29, 2018, with a range usually between $76,508-$104,694, however, this can vary widely depending on a variety of factors. Skills that are associated with high pay for this job include problem-solving, project management, data entry, risk analysis, and repetition of simple tasks.
A Day In The Life Of Account Services
The duties of Account Services Representatives may include attracting potential customers by answering product and service questions, or suggesting information about other products and services. For example, you may start a phone call or email conversation by opening a customer account by recording information. You may also maintain customer records by updating outdated account information.
Account Service Representatives often are charged with resolving product or service problems by first clarifying complaints. From there, they may attempt to determine the cause of the problem. This will include selecting and explaining the best solution to solve the problem. In a role dealing with fewer, higher value clients you may have to expedite corrections or account adjustments and following up on a consistent basis to ensure resolution and satisfaction.
Do you have a passion for service? Then this could be the job for you.
You must be able to see the big picture as well as the finer details, as your work is across the spectrum. You will deal with small daily matters, as well as larger aims and be setting goals. A systematic organized approach to work is vital.
- Customer Service
- Product Knowledge
- Quality Focus
- Problem Solving
- Market Knowledge
- Documentation SKills
- Phone Skills
- Resolving Conflict
- Analyzing Information
As more businesses expand globally, the demand for a strong Account Services skill set will be highlighted in the following fields:
- Customer Care
- Executive Customer Care
- Co-ordinator Customer Consultant
- Customer Liaison
- Customer Service Executive
- Customer Service Professional
- Customer Account Manager
- Customer Account Director
In short, the workplace of the future means this profession is going to rise in the fields of business. If you’re aspiring for a career in this industry, you’ll need to prove yourself by being a fast learner, online savvy, adaptable to the changing rules of the workplace, and highly motivated. You’ll also have to show your commitment to improving your skill set by investigating customer relations best practices.
After gaining experience as a Account Services Representatives, you’ll be able to advance in your career, eventually moving into the sought-after position of an Account Manager, one of the highest-ranking sales positions in a company, who works alongside and reports to the VP of Business Development.
Benefits of working with Premier
Premier is here to ensure that you get the most out of your new position, whether as a contractor or an internal position. See the full list of benefits below, and reach out when you’re ready to consider growing your career with Premier.