Responsibilities
- Simultaneously manage and report on multiple implementation initiatives
- Serve as the initial point of contact for customer support issues
- Evaluate and evolve team processes
- Relay customer insights to influence product roadmap and relationships
- Implement standard processes and procedures that map directly to client KPIs
- Utilize data to establish or update client-specific information for assigned products and services
- Analyze and document client deliverables while adhering to established processes and procedures
- Communicate challenges and misalignments to appropriate internal stakeholders
Qualifications
- Prior experience in an operations, change management, or continuous improvement role
- Ability to support multiple concurrent projects, groups, or activities, making effective judgments in a timely manner
- Effective communicator with a focus on delivering client satisfaction
- Facility with applying broad spectrum problem solving skills (quantitative, conceptual, analytical)
- Excellent verbal and written communication skills
- Excellent project management skills
- Prior experience with the SaaS business model at high growth companies
Job Highlights
- In office role
- Must have 4-6 years of experience implementing software in a large enterprise company
- Must have a background in implementation and project management
- Requires a level of confidence when working with executives to ensure a smooth process from demo to full implementation
Compensation:
- $140,000 - $160,000 / year
To be considered for our current job openings, we kindly ask that you complete your registration by clicking the “apply now” button.
At Premier Talent Partners, we are a people-centered recruitment firm with a strong focus on Skills-Based hiring. We specialize in placing individuals in roles ranging from entry-level to VP level across various fields, including Customer Success, Sales & Marketing, Finance & Accounting, Administrative, HR, Operations, and Technology. Our expertise spans contract/temporary, temporary-to-permanent, permanent, and payrolling services, and we are dedicated to promoting equitable hiring practices on a national scale.
- Please note that compensation for the specific role will be determined based on your unique skills and experience. If you have an interest in exploring other positions similar to this one, please be aware that compensation rates and benefits packages may vary accordingly.
- We do consider applications from qualified candidates with prior arrests and conviction records, in accordance with applicable regulations.
- It is imperative that you have the legal authorization to work in the United States, as we do not provide sponsorship.