Responsibilities
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales, and Marketing teams
Qualifications
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Patience when handling tough cases
Job Highlights
- 4-6 years in a tech or start-up environment
- Requires problem-solving and critical thinking skills; speed is important but this person will need to know how to effectively communicate any ticket information/feedback to the engineering team
- Needs to come with a desire to learn and understand the product; this is key to helping Levelpath grow
- Must be comfortable in an ambiguous and constantly changing environment where processes need to be built, not followed
- Able to create processes, translate documents into collateral, and help execute with foundation building
Compensation:
- $90,000 - $120,000 / year
To be considered for our open positions, please register in Premier’s talent platform by clicking “apply”.
Premier Talent Partners is a recruitment firm specializing in contract/temp, temp-perm, permanent, and payrolling needs across all industries, supporting equitable hiring nationwide. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records. You must be eligible to work in the United States - sponsorship will not be provided.
Compensation listed is dependent on the skills/experience for this given role. If you're interested in other positions like this, please note that rates and benefits packages are variable.
Compensation:
- $90,000 - $120,000 / year
To be considered for our open positions, please register in Premier’s talent platform by clicking “apply”.
Premier Talent Partners is a recruitment firm specializing in contract/temp, temp-perm, permanent, and payrolling needs across all industries, supporting equitable hiring nationwide. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records. You must be eligible to work in the United States - sponsorship will not be provided.
Compensation listed is dependent on the skills/experience for this given role. If you're interested in other positions like this, please note that rates and benefits packages are variable.