Customer Success Advocate (Remote)

100% remote

Full Time

Contract/Temporary

Customer Service

Oakland, CA

1 - 2+ years

$24.52 - $24.97 / hour Pay Rate

Function

Customer Service

location

Oakland, CA

Experience

1 - 2+ years

pay

$24.52 - $24.97 / hour Pay Rate

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Responsibilities

Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members

qualifications

Experience as a Customer Support Specialist or similar CS role
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Patience when handling tough cases

required qualifications

Customer Service
Customer Success
CRM
Payments
Bank Secrecy Act (BSA)
AML

job highlights

100% remote (US) - PST schedule
6-month contract with the potential to extend
1+ years of professional experience with either a financial institution or payment provider preferred
Enjoy working in a fast-paced and rapidly changing start-up environment with the ability to quickly adapt to new situations and think on your feet.
Experience in direct customer-facing roles
Interest in implementing feedback and dedication to the improvement of your skills and work
Strong organizational, analytical, written and verbal communication skills
Superb attention to detail
Excellent time-management skills
A desire to help people and improve the customer experience
A passion for Square and customers engaging with Square products
Being bilingual in Spanish is a plus but not required.

To be considered for our current job openings, we kindly ask that you complete your registration by clicking the “apply now” button.

At Premier Talent Partners, we are a people-centered recruitment firm with a strong focus on Skills-Based hiring. We specialize in placing individuals in roles ranging from entry-level to VP level across various fields, including Customer Success, Sales & Marketing, Finance & Accounting, Administrative, HR, Operations, and Technology. Our expertise spans contract/temporary, temporary-to-permanent, permanent, and payrolling services, and we are dedicated to promoting equitable hiring practices on a national scale.

Please note that compensation for the specific role will be determined based on your unique skills and experience. If you have an interest in exploring other positions similar to this one, please be aware that compensation rates and benefits packages may vary accordingly.
We do consider applications from qualified candidates with prior arrests and conviction records, in accordance with applicable regulations.
It is imperative that you have the legal authorization to work in the United States, as we do not provide sponsorship.

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