Support Systems Administrator

IT and Development
Austin, TX
2 - 5+ years
Money
$47.59 - $48.28 / hour Pay Rate
Function
IT and Development
location
Austin, TX
Experience
2 - 5+ years
pay
$47.59 - $48.28 / hour Pay Rate

Responsibilities

  • Install and configure software and hardware

qualifications

  • Proven experience as a System Administrator, Network Administrator or similar role

required qualifications

  • Change Management
  • Zendesk
  • Process Improvement
  • AWS
  • Python Scripting

job highlights

  • Manage third-party tools and platforms like Zendesk, Amazon Connect, as well as our custom-built tools and scripts for maintaining these systems
  • Own maintenance, upgrades, incident response, user and data management and customization of these platforms as part of the CXS Systems team
  • Work with cross-functional partners, like our Operations and Self-Support teams, to understand their goals and problems, then translate business requirements into technical solutions
  • See opportunities and problems in our current workflows and devise and implement creative solutions
  • Write documentation and operational playbooks
  • Maintain community and monitoring platforms, including Khoros Care and Catchpoint
  • Actively develop & update scripts our team use for automating the boring things

  • Experience with Zendesk
  • Scripting skills: basic Python, JavaScript, or API experience
  • Skilled at configuring, maintaining, and improving CX platforms
  • Ability to pull reports, analyze trends, and spot what’s off
  • Understanding of permissioning, user access, and system security best practices
  • Collaboration: Works easily with CX leaders, IT, and product teams to prioritize work
  • Bonus if you have certifications for Zendesk Admin or Salesforce Certified Admin

To be considered for our current job openings, we kindly ask that you complete your registration by clicking the “apply now” button.

At Premier Talent Partners, we are a people-centered recruitment firm with a strong focus on Skills-Based hiring. We specialize in placing individuals in roles ranging from entry-level to VP level across various fields, including Customer Success, Sales & Marketing, Finance & Accounting, Administrative, HR, Operations, and Technology. Our expertise spans contract/temporary, temporary-to-permanent, permanent, and payrolling services, and we are dedicated to promoting equitable hiring practices on a national scale.

  • Please note that compensation for the specific role will be determined based on your unique skills and experience. If you have an interest in exploring other positions similar to this one, please be aware that compensation rates and benefits packages may vary accordingly.
  • We do consider applications from qualified candidates with prior arrests and conviction records, in accordance with applicable regulations.
  • It is imperative that you have the legal authorization to work in the United States, as we do not provide sponsorship.