Banking Operations Specialist

Temporarily remote

Full Time

Contract/Temporary

Customer Service

Oakland, CA

1 - 2+ years

$24.52 - $24.97 / hour Pay Rate

Function

Customer Service

location

Oakland, CA

Experience

1 - 2+ years

pay

$24.52 - $24.97 / hour Pay Rate

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Responsibilities

Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales, and Marketing teams

qualifications

Experience as a Customer Support Specialist or similar CS role
Familiarity with our industry is a plus
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases

required qualifications

Google Suite
Slack
CRM
Direct Customer-Facing experience

job highlights

4 month contract, with the potential to extend
This role will be based out of the San Francisco Bay Area only, applicants must reside within commutable distance (50 mi) of our Oakland office (1955 Broadway ave, Oakland, California)
1+ years of professional experience working within a financial institution, payment service provider
Interest in implementing feedback and dedicated to the improvement of your skills and work
Flexibility to adapt and desire to collaborate with others on multiple assignments
Analytic, written, and verbal communication skills
A desire to help achieve new milestones and improve the customer experience
A passion for Square and customers engaging with Square products
Experience in direct customer-facing roles
Proficiency with technical tools, such as Google and Microsoft Suite, Slack, and Customer Relationship Management (CRM) software is preferred

To be considered for our current job openings, we kindly ask that you complete your registration by clicking the “apply now” button.

At Premier Talent Partners, we are a people-centered recruitment firm with a strong focus on Skills-Based hiring. We specialize in placing individuals in roles ranging from entry-level to VP level across various fields, including Customer Success, Sales & Marketing, Finance & Accounting, Administrative, HR, Operations, and Technology. Our expertise spans contract/temporary, temporary-to-permanent, permanent, and payrolling services, and we are dedicated to promoting equitable hiring practices on a national scale.

Please note that compensation for the specific role will be determined based on your unique skills and experience. If you have an interest in exploring other positions similar to this one, please be aware that compensation rates and benefits packages may vary accordingly.
We do consider applications from qualified candidates with prior arrests and conviction records, in accordance with applicable regulations.
It is imperative that you have the legal authorization to work in the United States, as we do not provide sponsorship.

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