Manager of Client Experience

Customer Service
Mill Valley, CA
4 - 8+ years
Money
$120,000 - $130,000 / year
Function
Customer Service
location
Mill Valley, CA
Experience
4 - 8+ years
pay
$120,000 - $130,000 / year

Responsibilities

  • Recommend and implement improvements
  • Manage, align, and oversee the development of the client solutions team

qualifications

  • Understanding of the issues related to the decision-making process
  • Ability to analyze situations fully and accurately and reach productive decisions

required qualifications

job highlights

  • 100% Remote - EST/CST preferred.
  • Has a minimum of 4+ years of experience working as a CX manager, program manager or similar in a client-services setting with Fortune 500 clients.
  • Develop and implement strategies to enhance the client journey focusing on satisfaction, loyalty, and advocacy.
  • Manage and mentor a small team of Partnership Managers, ensuring engagement and alignment to initiatives, and workflow scalability.
  • Engage and collaborate with a team of approximately 50 global consultants on the delivery of our work, aligning the team around the mission and execution details of each engagement.

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At Premier Talent Partners, we are a people-centered recruitment firm with a strong focus on Skills-Based hiring. We specialize in placing individuals in roles ranging from entry-level to VP level across various fields, including Customer Success, Sales & Marketing, Finance & Accounting, Administrative, HR, Operations, and Technology. Our expertise spans contract/temporary, temporary-to-permanent, permanent, and payrolling services, and we are dedicated to promoting equitable hiring practices on a national scale.

  • Please note that compensation for the specific role will be determined based on your unique skills and experience. If you have an interest in exploring other positions similar to this one, please be aware that compensation rates and benefits packages may vary accordingly.
  • We do consider applications from qualified candidates with prior arrests and conviction records, in accordance with applicable regulations.
  • It is imperative that you have the legal authorization to work in the United States, as we do not provide sponsorship.