IT Support Analyst

Customer Service
Bellevue, WA
2 - 5+ years
$24.65 - $28.17 / hour Pay Rate
Function
Customer Service
location
Bellevue, WA
Experience
2 - 5+ years
pay
$24.65 - $28.17 / hour Pay Rate

Responsibilities

  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem

qualifications

  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Good understanding of computer systems, mobile devices and other tech products

required qualifications

  • Okta
  • macOS

job highlights

  • 6 months+ contract and onsite in Bellevue Washington
  • Experience working on a high-volume ticketing system (+4000 PM)
  • 5+ years of experience or related experience in administering and maintaining ITSM systems and related tools
  • In-depth knowledge of and the ability to perform advanced troubleshooting on macOS, Windows 10, Chrome OS, VPNs, and SaaS applications (Okta, Google Workspaces, Slack, Zoom, O365)

To be considered for our current job openings, we kindly ask that you complete your registration by clicking the “apply now” button.

At Premier Talent Partners, we are a people-centered recruitment firm with a strong focus on Skills-Based hiring. We specialize in placing individuals in roles ranging from entry-level to VP level across various fields, including Customer Success, Sales & Marketing, Finance & Accounting, Administrative, HR, Operations, and Technology. Our expertise spans contract/temporary, temporary-to-permanent, permanent, and payrolling services, and we are dedicated to promoting equitable hiring practices on a national scale.

  • Please note that compensation for the specific role will be determined based on your unique skills and experience. If you have an interest in exploring other positions similar to this one, please be aware that compensation rates and benefits packages may vary accordingly.
  • We do consider applications from qualified candidates with prior arrests and conviction records, in accordance with applicable regulations.
  • It is imperative that you have the legal authorization to work in the United States, as we do not provide sponsorship.