Product Support Specialist 

Customer Service
San Francisco, CA
0 - 1+ years
$22.58 - $23 / hour Pay Rate
Customer Service
San Francisco, CA
0 - 1+ years
$22.58 - $23 / hour Pay Rate


  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers


  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

required qualifications

  • Customer Service
  • Zendesk
  • Slack
  • Stripe

job highlights

  • 100% Remote
  • 6 Month Contract
  • 2 shift options: Eastern Standard Time (EST)
    • Saturday–Wednesday: 8 a.m.–5 p.m. EST
    • Sunday-Thursday: 8 a.m.–5 p.m. EST
  • Proficiency with: Zendesk ticketing, Stripe, and Slack
  • Bonus if : you have experience supporting in a technical SaaS product environment

To be considered for our current job openings, we kindly ask that you complete your registration by clicking the “apply now” button.

At Premier Talent Partners, we are a people-centered recruitment firm with a strong focus on Skills-Based hiring. We specialize in placing individuals in roles ranging from entry-level to VP level across various fields, including Customer Success, Sales & Marketing, Finance & Accounting, Administrative, HR, Operations, and Technology. Our expertise spans contract/temporary, temporary-to-permanent, permanent, and payrolling services, and we are dedicated to promoting equitable hiring practices on a national scale.

  • Please note that compensation for the specific role will be determined based on your unique skills and experience. If you have an interest in exploring other positions similar to this one, please be aware that compensation rates and benefits packages may vary accordingly.
  • We do consider applications from qualified candidates with prior arrests and conviction records, in accordance with applicable regulations.
  • It is imperative that you have the legal authorization to work in the United States, as we do not provide sponsorship.